Terms and Conditions - Monart Day Spa - Poundbury     Skip to main content

Monart Spa Poundbury Terms and Conditions

SPA BOOKINGS
For reservations and all enquiries please contact us on 01305 595000 or email relax@monartspa.co.uk
We are an adult-only luxury day spa with minimum age of admittance of 18 years. It is strongly recommend that you book in advance. Please ensure to disclose any relevant medical conditions at booking stage in order for our team to ensure you gain maximum enjoyment and benefit from your time at the spa. Unless specified otherwise all packages / treatments are unisex.

OPENING HOURS
Tuesday to Sunday 9am – 8pm
Please note that Monart Day Spa is closed on Mondays including Spa Reservations.

SPA ARRIVAL
For Spa Package appointments we strongly advise you arrive 10 minutes prior to your reserved arrival time in order to allow our team conduct a full guided check-in and conclude necessary consultation forms. No discount will be offered in the event of late arrival.

WHAT TO BRING
If you have booked our Monart Moments Package you will have access to our changing facilities & please do not forget to bring your swim wear. During treatments; guests will be asked to keep their undergarments on. Our professional therapists are trained in draping techniques to ensure your modesty and comfort. Our luxurious and spacious treatment rooms offer full shower facilities post treatment. It is advisable to leave jewellery and valuables at home. We do not recommend that you wear jewellery. We cannot be held responsible for lost or damaged belongings. Towels, robes and slippers will be provided.

PHONE & DEVICES
Out of courtesy and consideration for all our guests, please leave your on silent mode at all times. If you absolutely must use your phone to take/make an emergency call, please do so in the comfort of the Spa Lounge only. While we understand that everyone has busy lives; time in the spa enables guests to switch off and take time out of the constant peeps, pops and tweets for just a few hours.

TALKING / QUIET ZONES
We politely request that guests refrain from talking loudly to ensure that the spa always remains a haven of tranquillity and relaxation for everyone. Most areas of the spa are quiet zones where guests converse quietly. However please note the following social spaces where any conversation is most welcome: Spa Lounge Hydrotherapy Pool and changing rooms.

SMOKING / VAPING
Smoking and vaping is not permitted either at Monart Day Spa, under our magnificent colonnade or at our entrance. We offer a strict smoke / vapour free environment to all guests at all times. Out of respect to our neighbours, guests wearing a Monart Robe are kindly asked to refrain from smoking in the surrounding areas of Queen Mother Square.

HEALTH ADVICE
At the start of your spa day you will be asked to complete a consultation form. It is important for us to know if you are pregnant or have undergone recent surgery. It is also important to let us know about any medical issues such as high blood pressure, heart problems, mobility issues, allergies or other serious conditions. If you fail to notify us prior to your visit of pregnancy or a medical condition, we reserve the right to change your treatment booked (wherever possible) to an appropriate alternative. If no such suitable alternative exists a full charge for the treatment time
reserved will apply.

PREGNANCY AND POST-NATAL
It is vital that mothers-to-be advise us when booking as some treatments will not be suitable for pregnant women. No treatments are permitted within the first trimester (12 weeks), apart from manicures and pedicures. Use of the thermal suite & hydrotherapy pool is also not advised during pregnancy. Please inform your therapist if you are pregnant or breast-feeding.

CANCELLATION POLICY
To secure your booking credit card details will be taken at time of reservation. For Spa Package reservations: cancellation is required at least 48 hours in advance to avoid a full charge being incurred. For Treatment Only or Mini Therm reservations: cancellation is required at least 48 hours in advance of your reservation to avoid a full charge being incurred. Non arrival incurs a full charge to the securing credit/debit card. For bookings of four or more guests please contact reservations directly on 01305 595000 or email relax@monartspa.co.uk to make a group booking and receive our group booking terms & conditions.

Monart Day Spa, Royal Pavilion, Poundbury, Dorchester, Dorset,DT1 3DX

E: relax@monartspa.co.uk

T: +44 (0) 1305 595000

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Monart Day Spa, Royal Pavilion, Poundbury, Dorchester, Dorset,DT1 3DX

E: relax@monartspa.co.uk

T: +44 (0)1305 595000

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